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Damage, Defect & Missing Parts Policies

Though extremely rare, should you ever receive an product which is damaged, defective or missing parts, fear not, The Simple Stores is ready and eager to resolve the issue. Please read our policies below for details on how we quickly resovle these unfortunate situations.

Damage Policy

If an item ever arrives damaged please notify us immediately. Damages must be reported within 5 days from the time of receipt. Once notified, we will work to resolve the issue quickly. When available, we will send replacement parts to resolve damage issues. Should parts be unavailable we will replace your entire unit or product. Either solution will be complete quickly and at no cost to you.

Defect Policy

In the event a defective product is received we will either replace the defective part, or, if needed, replace the entire unit. Simply alert us to the issue via phone or email and we will work to resolve the matter for you as quickly as possible.

Missing Parts Policy

If an item is received and is missing parts, please contact us right away and we will ship you replacement parts free of charge. If we cannot replace the parts we will ship you a replacement unit at no cost to you, though we ask that you please hold on to the original item and packaging so that we may come pick the item up.