Not thrilled with what you bought? No worries. Simply let us know you’d like to return something within 30 days of receiving your delivery and we’ll provide you with pre-paid return shipping labels. We'll then refund you in full when the product is back at our warehouse, less return shipping costs.1 How simple is that?
Now, a few details, upon which we must insist, for returned items to be eligible for a full refund:
Note: If you decide before receiving your delivery that you would like to make a return, it is critical not to refuse your delivery. In order to ensure that the return and refund are processed correctly, accept your delivery and then contact The Simple Stores. Items returned to an the incorrect location will be subject to Partial Refunds & Restocking Fees (see below).
If you return an item using the return label provided by The Simple Stores, and the reason for return is not a result of an error on our part, the cost of return shipping will be deducted from your refund. Alternatively, if you elect not to use the return labels provided by The Simple Stores, you'll simply pay the cost charged by the carrier selected.
Need assistance having your return picked up? No problem. For a small convenience charge, The Simple Stores can arrange for a pickup of your return by our carrier. Please remember, the item or items must still be in the original packaging and in an unused condition.